Shipping policy
Shipping & Returns Policy
Welcome to Bark Bunker – Built for Your Best Mate’s Comfort.
📦 SHIPPING POLICY
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you’ll receive a confirmation email with tracking details.
Shipping Destinations
We currently ship across Australia and to selected international locations.
Delivery Times & Costs
| Location | Method | Estimated Time | Cost |
|---|---|---|---|
| Australia (Metro) | Standard Shipping | 3–7 business days | Free Shipping |
| Australia (Rural) | Standard Shipping | 5–10 business days | Free Shipping |
| International | Tracked Shipping | 7–21 business days | Calculated at checkout |
🐾 Note: Delivery times are estimates and may vary due to customs, peak periods, or unforeseen delays.
Tracking Orders
Once your order ships, you’ll receive a tracking number via email. You can track your order status anytime.
Address Accuracy
Please double-check your shipping address before confirming your order. Bark Bunker is not responsible for items lost due to incorrect or incomplete shipping info.
Lost or Damaged Packages
If your package is delayed, lost, or arrives damaged, email us at support@barkbunker.com and we’ll help resolve the issue quickly.
🔁 RETURNS & EXCHANGES
30-Day Risk-Free Guarantee
We want you (and your dog!) to love your purchase. If you’re not happy, you can return your item within 30 days of delivery for a full refund or exchange – no questions asked.
Return Conditions
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Items must be unused and in original condition
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Must be returned in original packaging
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Buyer is responsible for return shipping unless the item was faulty or damaged
How to Start a Return
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Email us at support@barkbunker.com with your order number and reason for return.
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We’ll send you return instructions and a return address.
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Once we receive and inspect the item, we’ll process your refund within 3–5 business days.
Exchanges
Need a different size or product? No problem. Just contact us and we’ll help you sort it out.
💬 QUESTIONS?
We’re always happy to help. For support, order questions, or dog product advice, contact us at:
📧 support@barkbunker.com